Frequently Asked Questions
Who do I contact for special waste pricing or
profiling information? You may contact our
technical service center toll-free at 800-WM DISPOSAL (1-800-963-4776) 603-330-2181 or email us
at TSCNH@wm.com.
Where do I send the
approval package?
You may mail the package to: Technical Service Center
Overnight Mail:
30 Rochester Neck Road
Rochester, NH 03839
US Postal
P.O. Box 7065
Rochester, NH 03839
or via facsimile at 603-330-2130
How long does it take
to get an approval?
Turn around time for an approval depends on the completeness
of the approval package. To expedite a quick decision,
please send all relevant information together (including
Generator's Waste Profile Sheet, Waste Stream Questionnaire,
MSDS's if applicable, analytical testing, etc.). Waste
Management will make every effort to ensure that complete
packages meeting our acceptance criteria will be approved
for shipping the next day.
Why does Waste Management
require that the generator sign the Generator's waste
Profile Sheet? Can I sign it on behalf of my client?
The generator of the waste is ultimately responsible
for characterizing their waste properly and managing
it appropriately. By providing waste stream information
and responding to critical certification questions,
the generator is providing Waste Management with assurance
that the information is accurate and complete. The
exception to this is if a generator provides a written
authorization stating that a specific individual or
company may act as its agent and sign on its behalf.
Can I use any laboratory
for analytical testing?
Analytical results must come from a state-certified
laboratory. Please provide the full report including
Chain of Custody and the Quality Assurance / Quality
Control portion. If only certain samples are relevant
to the waste being profiled, please specify this in
writing.
What sampling frequency
is required?
The most critical element in sampling is collecting
a representative sample. Sampling techniques and methods
should be in accordance with SW-846 "Test Methods
for Evaluating Solid Waste ". For characterizing
fairly homogeneous wastes, we require the following
frequency for guidance for material to Turnkey:
One representative sample per every
250 tons (for projects with total volume ≤1000
tons)
One representative sample per every
500 tons, with a minium of four samples (for projects
with total volume ≥1000 tons)
What parameters do
I need to test for?
The parameters may vary from project to project, depending
on the process generating the waste, site history,
etc. The attached spreadsheet is provided for reference
only - Turnkey
Typical Testing Requirements.
What are the acceptance
criteria for disposal at Turnkey?
The waste must be non-hazardous per federal regulations
and per NH state rules. Turnkey is not permitted to
accept waste generated outside New Hampshire that
are regulated as hazardous wastes in their state of
origin. Please refer to the attached chart Turnkey
Approval Criteria for information
Who do I call to schedule
loads?
Please contact our Approvals Coordinator at 603-330-2165,
or fax the attached Scheduling
Sheet to us at 603-330-2130. Please note: ALL
LIQUIDS MUST BE SCHEDULED IN WRITING A MINIMUM OF
24 HOURS IN ADVANCE.
What do I do if my
waste contains free liquids?
Wastes containing free liquids are not permitted for
direct landfill disposal. Waste Management offers
on-site liquid solidification services at Turnkey.
Non-hazardous liquids and semi-solids are offloaded
into an 11,000 gallon steel pit. Amendment is used
as a bulking agent to absorb liquids. The materials
are mixed together with an excavator. Once enough
amendment has been added to eliminate all free liquids,
the material is excavated from the pit, loaded into
a dump truck, and placed in the landfill for final
disposal.
What should my driver
expect upon arrival at the landfill?
Transporters must be knowledgeable about the material
they are hauling for their safety and the safety of
others. The gate attendant will determine the nature
of the special waste by asking the transporter the
following questions:
What type of waste are you hauling?
Who is the generator of the waste?
From where did the load originate?
What is the profile approval number for this waste?
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The scale attendants will
examine the shipping documentation and enter
the applicable waste profile number in the facility's
scale system. The scale system will only allow
access to profiles that are approved and current.
Any profile that has expired, exceeded its tonnage
limit, is overdue for periodic testing, or is
not approved will not be allowed access to the
landfill. If the profile is current and active,
the truck is weighed and the driver proceeds
down the access road to the spotter. The spotter
will confirm the contents of the load with the
driver, and direct him/her to the appropriate
disposal area. Hardhats are required at all
times while in the landfill. Any driver within
fifty feet of the asbestos area must have a
fit-tested NIOSH-approved respirator with HEPA
filter for protection. After offloading, the
transporter will return to the scalehouse to
record the empty weight of the truck. A weight
ticket indicating the truck's gross, tare and
net weight will be given to the driver for signature.
The signature of the driver certifies the following:
"I certify under penalty of perjury that
the information provided is true and correct
to the best of my knowledge and belief. TO
THE BEST OF MY KNOWLEDGE THIS TRUCK CONTAINS
NO HAZARDOUS OR UNACCEPTABLE WASTE"
The ticket and signed shipping document is returned
to the driver. Copies of all paperwork are maintained
at the facility.
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If you have any questions or would
like more information about the Special Waste Program,
please don't hesitate to contact us at 800-WM Disposal (800-963-4776) 603-330-2181.
RELATED
LINKS
Turnkey Links
Turnkey
Virtual Landfill Tour
Turnkey
Community Advisory Committee
2003
SWANA Landfill Excellence Awards: Gold Award
Waste Management Links
Waste
Management, Inc.- Corporate Website
WM
Careers
Links of Local Interest
Rochester,
NH Chamber of Commerce
New
Hampshire Energy
NH
DOT: Sponsor-A-Highway
Willoughby
Motorsports
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